SHIPPING & RETURNS

SHIPPING COSTS
Germany 6,50 €
Austria, Belgium, Denmark, Luxembourg, Netherlands 10 €
Czech Republic, France, Hungary, Monaco, United Kingdom (UK) 12 €
Italy 13 €
Finland, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Spain, Sweden 17 €
Bulgaria, Croatia, Cyprus, Greece, Malta, Portugal 23 €
Norway 25 €
Switzerland 31 €
Singapore 125 €
United States (US) 135 €

Any applicable taxes are not included in the final price and the buyer responsibility !

SUPPLY COUNTRIES
We deliver our products to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Sweden, Slovakia, Slovenia, Spain, UK and US.

You are a Consumer and would like to place an order from another country?
Then please contact us at:

CUSTOMER SERVICE
You can reach us via e-mail customerservice@sly010.com
or telephone Mon-Fri 10-16 at the following telephone number: +49 (0)30 2100 5740

DELIVERY TIME
It is our goal to process and send the order with 24 hours. During the Sale Season, it could take up to three business days to process the order. The estimated delivery times can only be given as a rough guideline and shall apply from the delivery date.

DELIVERY BY DPD
All deliveries shall be sent via DPD and cannot generally be sent to any post box addresses or packing stations. The terms and conditions of DPD shall apply additionally and can be read at www.dpd.com. All deliveries from the webshop are insured against damage or theft from the point in time they are picked up until they are delivered to the delivery address provided by you.

SHIPMENT TRACKING
You will be informed in a separate email as soon as your shipment is picked up at our company by our logistics partner. In this email, you will find the waybill number corresponding to your package. You can use this to place and track the status of your shipment.

RETURN/EXCHANGE
In the event of a return, please request a return label from our Customer Service via email customerservice@sly010.com or telephone Mon-Fri 10-16 at the following number: +49 (0)30 2100 5740. Please help us to avoid unnecessary costs and do not send the goods back freight forward. Additional information as well as the legally required instructions on the conditions and consequences of the right of revocation can be found in our Terms & Conditions.

Please send the products being returned to the following address:
Bernd Schürmann GmbH & Co.KG
Meinekestr. 12
10719 Berlin
Germany