Customer information
1. Your contractual partner
In the case of orders your contract is concluded with Bernd Schürmann GmbH & Co KG, Meinekestr. 12, D-10719 Berlin, customerservice@sly010.com, Fax 49 (0) 30 2100 5741, Tel. +49 (0) 30 2100 5740.
2. How to order from us
Out offer is binding. With your order you accept our offer to conclude a contract. The contract is concluded when your order is sent to us. You then receive an order confirmation via e-mail.
Once you have found the desired product, you can take a closer look at it without obligation by clicking on the product name or the product image. By clicking on the button [Add to shopping cart] you can place the item in the shopping cart. You can view the contents of the shopping basket at any time without obligation by clicking on the button [View shopping basket]. You can change or remove products from the shopping basket by clicking on the [change] and [delete] graphics. If you want to buy the products in the shopping cart, click on the [Continue to checkout] button on the “Shopping cart” page.
In the next part of the ordering process, you can set up a customer account with us for your first purchase and select the shipping and payment method. In the last step, you will receive an overview of your order data under “Your order” and be able to check all the details again and delete or change them using the [correct] function. You can also correct input errors by navigating backwards in the browser or by cancelling the order process and starting again. To complete the purchase, you must accept our General Terms and Conditions and press the button [Order with obligation to pay]. This will send the order to us.
We store your order, the order data entered and the entire text of the contract. We will send you an order confirmation by e-mail with all order data and the complete text of the contract. You also have the option of printing out both the order and the General Terms and Conditions before sending the order to us. Finally, if you create a customer account, you can access the orders you have placed at any time via this account.
3. Consumers’ right to cancel
The following right of cancellation only applies to consumers engaged in distance selling:
Cancellation policy
Right to cancel
You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us (Bernd Schürmann GmbH & Co KG, Meinekestr. 12, D-10719 Berlin, customerservice@sly010.com, Fax +49 (0) 30 2100 5741, Tel. +49 (0) 30 2100 5740) by way of a clear declaration (e.g. in a letter sent by post, fax or email) of your decision to cancel the contract. You may use the attached sample cancellation form to do so, although this is not mandatory.
To meet the cancellation deadline, it is sufficient to notify us that you intend to exercise your right of cancellation before the cancellation deadline.
Consequences of cancellation
If you cancel the contract, we must refund all payments that we have received from you, including delivery costs (except for the extra costs resulting from your having chosen a different type of delivery from the cheapest standard delivery offered by us) without undue delay and at the latest within fourteen days from the day on which we receive notification that you are cancelling the contract. To make this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We can refuse to make the repayment until we have received the goods back or you have provided proof that you have sent back the goods, whichever is earlier.
You must send the goods back or hand them over to us without undue delay or, in any case, no later than within fourteen days from the day on which you inform us that you are cancelling the contract. You are considered to have met the deadline if you send the goods back before the fourteen day period passes. You bear the direct costs of sending the goods back.
You must pay for any diminished value of the goods only if such a loss in value is due to the goods being handled in a way other than that necessary to check the quality, features and functioning of the goods.
4. Sample cancellation form
(If you wish to cancel the contract, please fill in this form and return it to us.)
to
Bernd Schürmann GmbH & Co KG
Meinekestr. 12
D-10719 Berlin
customerservice@sly010.com
Fax +49 (0) 30 2100 5741:
I/we (*) hereby cancel the contract I/we (*) have concluded for
the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for notification on paper)
Date
(*) Delete as appropriate.
5. Prices and shipping costs
All prices are inclusive of VAT plus shipping costs. We deliver with DHL.
6. Customer service
If you have any questions, complaints or claims, please contact us. You can reach us Monday to Friday between10 am and 4 pm on the telephone number +49 (0)30 2100 5740 or by e-mail to customerservice@sly010.com.
Return
Please report your return to the email customerservice@sly010.com by e-mail, stating your order number and the reason for the return (e.g. too large, unfavorable fit).
In order to clearly identify the shipment, please enclose our return slip with the package and note the order number on the return slip.
You bear the direct costs of returning the goods.
Send the return free with a shipping service provider of your choice only to the following address.
Finitex GmbH & Co. KG
SLY010
Dr. Raber Str. 4
D-19230 Hagenow
Please do not hesitate to contact us, should you have any further questions.
7. Guarantee
If you are a consumer and place an order with us for a purpose that predominantly is outside his trade, business or profession, you have a legal warranty right.
8. Online platform (ODR) for out-of-court dispute resolution
The European Commission provides a platform for online dispute resolution (ODR). This can be accessed via the following internet address: https://ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in dispute resolution proceedings before the consumer arbitration board.